FAQs

Once you reserve your new home, it’s held for you for a fixed period, with the price secured and the property taken off the market, so you can move forward with confidence.

Providing your circumstances remain unchanged, we won’t enter into a reservation agreement with anyone else on the same property during this time. If your timeline changes, any extension to the reservation period can be agreed in advance. Just keep in touch with us.

From reservation to completion, we’ll keep you informed at every stage, with regular updates and a dedicated point of contact so you always know what to expect.

Yes – we can recommend trusted professionals if helpful, or you’re welcome to use your own.

Your solicitor will guide you through this stage, including arranging the deposit (typically 10% of the purchase price) and confirming your mortgage is in place, so everything is ready to move forward. To protect your interests, they will also confirm in writing any important details relating to your purchase.

Timescales can vary depending on the stage of construction, but we’ll give you a clear timeline from the outset and keep you updated throughout.

Because construction can be affected by factors such as weather, we’ll provide an estimated completion date at reservation and again at exchange, and keep you informed if this changes, so you’re never left uncertain.

Yes. For everyone’s safety, access to construction areas is carefully managed. Any visits must be arranged in advance and accompanied by a member of our team, with appropriate protective equipment provided.

Depending on the stage of build, there may be opportunities to choose certain finishes or upgrades. Our team will guide you through the options available, helping you make choices that suit your home and lifestyle.

Yes, our homes are designed with energy efficiency in mind, helping to reduce running costs and improve comfort all year round.

Before confirming your completion date, our site manager will carefully check your home to ensure it meets our quality standards and is ready for you. Only once everything meets our expectations will we move forward, so you can feel confident your home is prepared for moving in.

At this stage, our legal team will contact your solicitor and serve formal notice to complete. Completion then takes place ten working days later.

Once funds have been received, a member of our team will hand over your keys and welcome you to your new home.

Our homes are designed with modern, energy efficient systems to help keep running costs lower than older properties, while maintaining comfort throughout the year.

We’re here for you after you move in, with a dedicated aftercare service to support you with any questions or issues.

Within your first week, a member of our team will be in touch to make sure you’re settling in well and to answer any questions you may have.

If anything needs attention, simply contact our team and we’ll respond promptly to put it right.

Within the first few days, you’re welcome to log any minor snags. After this, a member of our team will visit to review them with you and arrange to resolve any genuine defects, so everything meets the standard you expect.

As your home settles, it’s normal for minor movement to occur, so we recommend waiting before carrying out any decorating, helping you achieve the best long term finish.

Yes. On the day you move in, you’ll receive a comprehensive Homeowner Guide with clear information about your home, including how everything works, along with manuals and warranties.

Your home is protected by a two year Aspects warranty, with a further structural warranty through ICW providing cover for up to 10 years, giving you long term peace of mind.

Yes. We are registered with NHBC, LABC and Premier Guarantee, ensuring our homes meet recognised industry standards.